Shaw University: QuickLinks

Shaw University IT Help Desk

Faculty & Staff - IT Help Desk

Hours of Operation: Monday-Friday 8:00 a.m. to 5:00 p.m.
Faculty/Staff Support Phone Number: 919-546-8587
Contact email: helpdesk@shawu.edu

Faculty/Staff: please use the following information to submit service requests:
Login Name: shawustaff
Password: bears

Students - IT Help Desk

Hours of Operation: Monday-Friday 8:00 a.m. to 5:00 p.m.
Student Support Phone Number: 919-546-8587
Contact email: helpdesk@shawu.edu

Students: please use the following information to submit service requests:
Login Name: shawustudents
Password: bears

If You Have Problem or Need Help With	Please Contact	Email/Number	Location
Moodle (not related to access and accounts)	Moodle Helpdesk for Faculty and Students (24x7)	866-523-9960
Moodle Access Isuues	moodlehelp@shawu.edu	moodlehelp@shawu.edu
Xerox copier (needs paper, toner, and other supplies)	Mrs. Cynthia Hill	chill@shawu.edu 919-546-8564	Second Floor, Tyler Hall (Purchasing)
Xerox copier (needs to be serviced)	Xerox Service Center	1-800-821-2797
Telephones, Voicemail, and Videoconferencing	Mr. Sadr Ahmed	sadr@shawu.edu 919-546-8587	First Floor, Admin. Building
Email, Internet, Network Access and Connectivity, Printing, Hardware and Software Installation and Operation Network	Help Desk	helpdesk@shawu.edu 919-546-8587	Data Center TOS Complex
Data Base, Jenzabar (EX System), Reports Online Registration, Grades, and Account Information (Students Only)	Mr. Sahr Gbondo	sgbondo@shawu.edu 919-546-8234	Computer Center Basement, Tyler Hall
PC-Based Applications, SAS, SPSS, Data Analysis, Customized Reports, and Surveys	Mr. Brian Cumberbatch	brianc@shawu.edu 919-546-8615	Second Floor, Debnam Hall