Skip Navigation
search icon Open Search Field

Shaw University IT Help Desk

For Faculty, Staff, and students

Hours of Operation: Monday-Friday 8:00 a.m. to 5:00 p.m.
Faculty/Staff Support Phone Number: 919-546-8587
Contact email: helpdesk@shawu.edu

Login

Accessing Email
Please use the following link to access your email from home or any location off-campus.
https://sso.shawu.edu

  • Login with your ShawU username and password then click on the Outlook button.

If more assistance is needed, call the Help Desk support line at 919-546-8587.


Frequently Asked Questions

1. How do I change my password?

2. I forgot my password – how can I reset it?

3.     How can I get my Faculty/Staff email on my smartphone?

  • You can download the Outlook app from the Apple iOS app store or the Google Play store. Login to the app with your ShawU email address and ShawU password

4.     How do I get my Student email on my smartphone?

  • Students can download the Gmail app from the Apple iOS app store or the Google Play store. Login to the app with your Bears email address and Bears password.

5.     What is my username?

  • For faculty and staff, your ShawU username is the first half of your email address before @shawu.edu. For students, your username is your student id number.

If You Have Problem or Need Help With Please Contact Email/Number Location
Moodle Access Issues Office of Digital Teaching and Learning moodlehelp@shawu.edu   
Canon copier (toner, and other supplies) Help Desk

helpdesk@shawu.edu 
919-546-8587

Data Center TOS Complex
Canon copier (paper) Purchasing purchasing@shawu.edu
919-546-8564
Tyler Hall, Second Floor
Canon copier (need repairs) Canon Customer Support 800-355-1385
 
Cisco Telephones & Voicemail & Video Conferencing (VTC) IT Help Desk helpdesk@shawu.edu
919-546-8587
Data Center TOS Complex
Email, Internet, Network Access and Connectivity, Printing, Hardware and Software Installation and Operation Network Help Desk helpdesk@shawu.edu
919-546-8587
Data Center TOS Complex
IT Support
  • Computer and general technical support regarding Shaw systems for all faculty, staff, and students
  • Canon copier toner, repair, and troubleshooting
  • Campus network and wireless support
  • Enterprise systems and University-managed cloud platforms
  • Office of Information Technology helpdesk@shawu.edu
    Data Base, Jenzabar (EX System), Reports
    Online Registration, Grades, and Account Information (Students Only)
    Help Desk helpdesk@shawu.edu  
    919-546-8587

    Data Center TOS Complex
    PC-Based Applications, SAS, Data Analysis, Customized Reports, and Surveys Brian Cumberbatch   brianc@shawu.edu
    919-546-8615
    Third Floor, Estey Hall